Cancellation, Return, and Refund Policy
Effective Date: 1 October, 2023
Last Updated: 3 November, 2023
Welcome to Shopper’s Breath (“we,” “our,” or “us”). We value your satisfaction and strive to provide a hassle-free shopping experience. This Cancellation, Return and Refund Policy outlines our procedures and guidelines regarding order cancellations, product returns, and refunds. Please read this policy carefully to understand your rights and responsibilities.
1. Order Cancellation
1.1 Cancellation Period
You may cancel your order for any reason within 24 hours of placing it. After this 24-hour window, your order is considered confirmed and cannot be canceled. To request a cancellation, please contact our Customer Support team as soon as possible.
1.2 Cancellation Process
To cancel an order, please provide your order details and contact our Customer Support team at Click Here. We will make every effort to assist you in the cancellation process.
2. Return and Exchange
2.1 Return Eligibility
We accept returns for products that are defective, damaged or do not meet your expectations. To be eligible for a return, the following conditions must be met:
– The product must be in its original condition, unused, and in its original packaging.
– A return request must be made within 10 days of receiving the product.
– You must provide proof of purchase, such as an order number or receipt.
2.2 Return Process
If you wish to return a product, please follow these steps:
– Contact our Customer Support team to request a Return Authorization.
– Once your return is authorized, package the product securely, including all original accessories and documentation.
– Ship the product to the address provided by our Customer Support team.
2.3 Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error, such as receiving a defective or incorrect product. In such cases, we will provide a prepaid return label.
3.1 Refund Eligibility
Upon receiving your returned product, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, you will be eligible for a refund.
3.2 Refund Process
Refunds will be processed within a reasonable time frame. The method of refund may vary depending on the original payment method used. Refunds will be issued as follows:
– Credit card payments: Refunds will be issued to the original credit card used for the purchase.
– PayPal or other online payment methods: Refunds will be credited to the same account.
3.3 Refund Timing
Refund processing times may vary, but we aim to complete the process within 5-10 business days of receiving the returned product.
4. Contact Us
If you have any questions or concerns about our Cancellation, Return, and Refund Policy, please contact us at:-
We are committed to assisting you and ensuring your satisfaction.
Thank you for choosing Shopper’s Breath. We hope your shopping experience with us meets your expectations, and we appreciate your trust in our products and services.